Airbnb guest with no reviews is a major red flag when accepting a request. Learn how to onboard this kind of guest from this article!
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Airbnb guest with no reviews is a major red flag when accepting a request. Learn how to onboard this kind of guest from this article!
- Last updated on
- December 18, 2023
Being a host is never an easy task. For starters, you have to take care of marketing your listings, communicating with guests, and property management. Recently, hosts have started to report scams and illegal activities that have started taking place due to the massive reach & popularity of short-term rental platforms. These people are taking advantage of hosts and their property by finding a loophole in the system. Usually, they are Airbnb guests with no reviews.
In this blog, we surveyed over 100+ super hosts to take note of the red flags when renting your property on Airbnb so you make the best decisions when hosting an Airbnb guest with no reviews. Continue reading to learn more!
1. Airbnb Guest with No Reviews
When you come up with profiles with no single reviews, this could indicate that the person is using Airbnb for the first time or has created a duplicate account. It gets very hard to judge guests based on their type of profiles. Your best bet here would be to communicate with the guest and request them to complete their profiles. This is especially necessary if they already don’t have an ID and photos.
Questions to ask Airbnb guests with no reviews
But fret not! Of course, we can give guests with no reviews the benefit of our doubt. But just to safeguard your interest as a host, you can ask the guests the following basic questions:
- What is your purpose for visiting?
- How many people will be staying?
At the same time, hosts can also use this simple message template for Airbnb guests with no reviews but are showing interest in the property.
{{Host name}}Hey there {{guest’s name}}
Thank you for showing interest in my property and welcome to the Airbnb community. As your host, I want to make sure that your first stay with us will go smoothly. Before I approve your booking, please verify your profile photo with a government ID & kindly fulfill the required information below:
1). Brief information about your stay & number of guests
2) What brings you to the neighborhood & what are your expectations?
I look forward to approving your request pending this information.
Feel free to reach out if you have any questions!
Cheers,
2. Not reading/following the rules and guidelines
To avoid Airbnb guests from having last-minute changes such as bringing extra people or pets, it’s ideal to remind them of the rules and regulations prior to confirming their stay. Although this isn’t always a red flag, Airbnb guests who keep changing their statements that are against rules and regulations should be reminded to read the listings to avoid complaints and confusion.
3. Having inappropriate photos or no photos
Similar to Airbnb’s no review guest’s account, an Airbnb guest with inappropriate photos or photos that don’t show their face clearly could be considered a red flag. Having no photo might also indicate that the profile is new, and if that is the case, you can request the guest to update his/her profile using the message template indicated above. If they hesitate to upload a photo or the uploaded photos seem altered, then it is certainly another red flag. As an Airbnb host, you should ask for proper verification in case of any suspicion before confirming the stay.
4. Convincing to book a listing outside of Airbnb
If a guest is trying to use alternate methods to share his number to book the Airbnb listing, then it’s a major red flag. Keeping all the chats and conversations on the Airbnb app is really important. This is truly necessary in case of damages to the property or any other mishappening during the guest’s stay. It also helps you to be on the safe side in terms of receiving the money and having proof of conversation in case of any legal action. Taking the conversation on some other platform will not only increase the chances of a scam, but it’ll also leave you stranded without anyone to reach out for help in case of a mishap.
5. Unconventional name or email
In 2022, getting a decent email without numbers and weird symbols is next to impossible. While there are some odd emails that use offensive words, and sexist or racist remarks, this can be a red flag as a lot of scammers use pseudo emails to make Airbnb accounts. It’s important to be aware of unconventional names or emails. These people often do this to prevent leaving traces of their personal identity in case of any investigation.
6. Broken language
Many times, scammers who pretend to be Airbnb guests run bots and reach out to multiple hosts at once. They send them personalized messages based on their listing using learning bots. You can identify these messages if the grammar is incorrect or if even a single sentence just doesn’t make sense. Usually, these bots have the conversion for a few seconds until some human switches over. You need to be careful and look for these types of sentences that sound auto-generated by a bot.
7. Exchanging services in return for a stay
Another red flag is if a guest offers to clean the house or do any other service in return for a stay instead of paying money. The chances of that person leaving without cleaning the place are very high. At the same time, this is not a good practice to follow as an Airbnb host. It’s still advisable to have your property cleaned by a reliable cleaner as the chances of getting scammed are very high in these types of situations.
8. Asking the right screening questions
If the Airbnb guests are local and staying for one night, you may want to ask their motive for visiting the property and confirm if they agree with your house policies. If they are visiting from outside of town, you can casually ask what they would like to do in the city. This way, you can easily identify the intention of guests while giving some helpful suggestions depending on what they want to do.
9. Do what your gut says
Sometimes you don’t need any red flags. If you have a feeling of uncertainty when giving your property to a guest based on his/her profile and messages, it is best to drop that guest as your gut instinct could be right.
When to take the risk of accepting bookings from Airbnb guests with no reviews?
While there are red flags to look out for when accepting Airbnb guests, it’s important to take note that there are some Airbnb guests who might have difficulty creating their accounts as they are new on the platform. Here are some of the go signals for Airbnb hosts to take the risk:
1. Airbnb guest provides necessary data
If you require the guest to provide a valid government ID and a clear photo, and they promptly follow along with a clear intention of their purpose of visit, then your worries should at least be minimized.
2. Airbnb guest instantly confirms the payment
The majority of Airbnb hosts are usually worried about guests with no reviews because they might be a no-show and waste the bookings on their calendars. However, if the Airbnb guest instantly confirms their payment online, then it’s recommended to take the risk (and still follow the mentioned precautions).
3. Airbnb guest is willing to go through security checks & verify account
Airbnb guests who are willing to go through security checks & verification on the platform should be considered as a go signal for hosts to accept the booking. At the same time, it’s necessary for Airbnb hosts to make sure that the guests are responsive and agree to the rules & regulations of your property.
How to decline an Airbnb guest with no reviews?
If you see all these red flags and you can’t see any redeeming quality in your guest, now is the time to decline the booking request. Declining a guest is a delicate process. So, be sure that you keep the conversation professional and courteous until the end.
Remember, maintaining professionalism and politeness is key when communicating with potential guests, even if you need to decline a booking request. This approach will uphold your reputation as a host and align with Airbnb’s community standards.
1. Start with Gratitude:
Begin your message by expressing your appreciation for their interest in your listing. This sets a positive tone for the conversation.
2. Explain Your Policy as a Host:
Let the guest know that, as part of your hosting policy, you usually prefer guests with reviews to ensure a smooth experience for both parties. Make this sound like a general policy rather than singling out the guest.
3. Apologize and Explain:
Apologize for any inconvenience and explain that you are unable to make exceptions at this time. Make sure your message is respectful and understanding.
4. Suggest Solutions:
If possible, offer some alternative solutions that could help the guest build their Airbnb profile and increase their chances of securing future bookings. For instance, suggest that they consider booking with hosts who are open to new users or recommend ways they can improve their profile.
5. End on a Positive Note:
Conclude the message with well wishes and a friendly tone. This helps to maintain a positive reputation and ensure a good impression of you as a host.
Feel free to use the sample template below for declining guests who show red flags
{{Host name}}Hi {{guest’s name}}
Thank you for considering my Airbnb listing for your upcoming stay. I appreciate your interest in my space. As a part of my hosting practice, I typically consider guests who have reviews from previous stays. This helps ensure a positive experience for both guests and hosts. I'm sorry for any inconvenience this might cause, but I currently don't have the flexibility to make exceptions regarding the review policy.
However, I suggest you explore other listings where hosts might be more open to hosting guests without reviews. You could also enhance your profile by verifying your identity and completing your Airbnb profile, which will increase your credibility in the community.
Best of luck with your travel plans, and I hope you have a wonderful experience using Airbnb in the future.
Conclusion
I hope this checklist is somewhat useful in your hosting journey!
If you are just getting started with hosting, I believe you want to get more quality bookings. The first step is to have a clear picture on your listing’s performance against to similar listings in your area. This allows you to set a realistic goal.
Compare your occupancy rate against to other similar listings around your area using Airbnb Analytics tool (Click the banner below). Once you are in the app, search for your market, and zoom into the area where your listing is located. Then, you can find the average occupancy rate of the area you are seeing in the map.
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