Customer Support
How Can We Help You?
General
01 Is there a free trial available?
We do not offer a free trial at the moment, but our monthly subscription plans (except country plans) have a 15-day money-back guarantee.*
Terms and conditions apply, please read about our money-back policy below.
02 What is your money back guarantee?
*Valid only for 5 market and 1 market monthly subscriptions.
In the first 15 days of your first purchase, if you don’t like the service or don’t find it useful anymore you can request a full refund and we’ll give it to you straight away.
This only applies if you are first time subscriber and you have not unlocked for more than 2 regions.
03 How do I schedule a demo?
Schedule a demo with our relationship manager here:
https://calendly.com/joe-airbtics/15min
Technical
01 How do I create my own custom market?
Here’s 3-Easy Steps on How to Create a Custom Market: https://airbtics.com/how-to-create-a-custom-market/
02 How do I download a report?
For exporting a report, there are three available features that you can utilize. This includes Airbnb Estimator results, List of vacation rental managers and Airbnb hosts in the market, and Individual short-term rental historical performance data. You will find an export button from the app in these features.
03 How do I access dynamic pricing?
As of the moment, Dynamic Pricing is still in Beta stage, but you can access and test it for free in our dashboard.
04 I subscribed to a wrong region.
If you subscribed to a region by mistake, please don’t hesitate to contact us at [email protected].
05 How do I change my location?
You can change your location by typing in your desired region name on the search bar above our dashboard.
06 I can’t find some Airbnb listings.
Some Airbnb listings may not show in the dashboard due to the following reasons:
1) The dashboard does not include listings added in the past four months.
2) The dashboard does not include to
Some Airbnb listings may not show in the dashboard due to the following reasons:
a) The dashboard does not include listings added in the past four months.
b) The dashboard does not include the listings that appear to be inactive. This can mean that the listing’s calendar is marked as unavailable by the host.
c) We only have about 90% of Airbnb listings in our database.
Due to some technical limitations, there are some listings that we simply failed to scrape & are not yet existing in our database. We currently have 90% of Airbnb listings and are consistently doing our utmost effort to increase this rate.
The listings that appear to be inactive. This can mean that the listing’s calendar is marked as unavailable by the host.
3) We only have about 90% of Airbnb listings in our database.
Due to some technical limitations, there are some listings that we simply failed to scrape & are not yet existing in our database. We currently have 90% of Airbnb listings and are consistently doing our utmost effort to increase this rate.
Data
01 How accurate is the data?
Airbtics is dedicated to providing the most accurate data available in the market. Through the application of data science and machine learning algorithms, we train our various classifiers to consistently improve our data’s accuracy.
In addition to this, we make predictions based on Airbnb’s total revenue and it is 97% correlated with Airbnb’s official statement.
02 How do you determine if a listing is active or inactive?
An algorithm will classify whether a listing was active or not during the month. We look into three different sources, namely:
1. Calendar pattern;
2. Whether a review was generated close to the month or not; and
3. Listing information.
A listing can be determined entirely available or not.
03 How is revenue calculated?
Revenue is calculated using the following equation:
revenue = (reservation_days * adr) + (cleaning_fees*number_of_reservation)
On a side note, if we don’t have the information about the number of monthly reservations, we assume it to be 1.
04 How is occupancy rate calculated?
When calculating the occupancy rate, we take a few things into consideration:
Calendar scraped data (mostly on a weekly basis)
Assume last-minute booking
The inactivity algorithm can affect this too
If we determine an inactive listing, the occupancy rate will be 0.
05 How often is data updated?
The Investment Dashboard is updated every month. While the Pricing/CompSet Dashboard is updated every Wednesdays.
06 How do you get the data?
Airbtics’ primary data source is attained through a web scraping software that directly takes data points from Airbnb. We also have secondary data sources from Airbnb hosts via iCal or vacation rental managers.
Billing
01 How do I unsubscribe?
You can unsubscribe by going to your avatar as seen on the top right bar of the dashboard at app.airbtics.com, selecting settings, and clicking unsubscribe.
02 Refund Policy and Requests
You can ask for a refund by contacting us at [email protected].
Note: Please make sure your request for refund meets our money back guarantee policy as explained in the General FAQ section above.
03 Can you delete my account?
If you would like to delete your account, please contact us at [email protected].
Tutorial
01 How to Calculate ROI on a Rental Property?
02 How to Find Profitable Airbnb Markets on Airbtics?
03 Get Data From Your Own Custom Market
04 How to Analyze a Market using Dynamic Data?
05 Picking the best rental property for rental arbitrage
Why Airbtics?
01 Airbnb Rental Arbitrage Market Research 101
Here’s the objective of this blog: To build a property search filter to accurately identify high-return rental arbitrage properties repeatedly. Being able to identify the right opportunities will help you…
Read the article ...
