Customer Support
How Can We Help You?
General
01 Is there a free trial available?
We do not offer a free trial at the moment. However, all subscription plans (except the Scale plan) have a 15-day money-back guarantee.*
Terms and conditions apply, please read about our money-back policy below.
02 What is your money back guarantee?
In the first 15 days of your first purchase, if you don’t like the service or don’t find it useful anymore you can request a full refund and we’ll give it to you straight away.
This only applies if you are first time subscriber and you have not unlocked for more than 2 regions.
For details on what counts as a region or market, see below.
To request a refund, please contact us at [email protected]
03 What is a region or market?
A region or market can refer to any area on the map, including a city, neighborhood, or adjacent neighborhoods.
Please note that each time you confirm to unlock a market using search for a market, draw custom market, or use the Calculator estimator, it will count toward your unlock region usage.
04 Do I Have to Buy Multiple Markets?
No, with paid subscription, you gain access to all markets worldwide!
05 Are there any resources available for learning how to use Airbtics?
Yes, we provide tutorials and resources to help you get started. You can find them at Tutorials or join our free webinar.
Technical
01 How do I create my own custom market?
Here’s 3-Easy Steps on How to Create a Custom Market: https://airbtics.com/how-to-create-a-custom-market/
02 I subscribed to a wrong region.
If you subscribed to a region by mistake, please don’t hesitate to contact us at [email protected]. Note: It will take 10-15 days to delete a market.
03 How do I change my location?
You can change your location by typing in your desired region name on the search bar above our dashboard.
04 I can’t find some Airbnb listings.
Some Airbnb listings may not show in the dashboard due to the following reasons:
1) The dashboard does not include listings added in the past four months.
2) The dashboard does not include the listings that appear to be inactive. This can mean that the listing's calendar is marked as unavailable by the host.
3) We only have about 90% of Airbnb listings in our database.
Due to some technical limitations, there are some listings that we simply failed to scrape & are not yet existing in our database. We currently have 90% of Airbnb listings and are consistently doing our utmost effort to increase this rate.
05 How to change currency displayed in dashboard
Our default currency is USD, but you can easily change it by following these steps:
1.) Open the app.
2.) Tap on the abbreviated first and last name in the upper right corner.
3.) Select your preferred currency from the list.
Available currencies include: USD, CAD, GBP, EUR, AUD, BRL, ZAR, MXN, INR, KRW, JPY, PHP, MYR, and AED.
06 How many days is the expiry of my monthly subscription?
Expiry date is 30 days after your first subscription date. Your subscription will automatically renew each month until you cancel it either through the app or by emailing your cancellation request to [email protected]
07 Something is wrong, but I don’t know what!
As we continually introduce new features to assist hosts, owners, and rental professionals in optimizing their businesses, occasional bugs may occur. Please reach out to us through the chat icon in the upper right or send us an email at [email protected]
Data
01 How accurate is the data?
Airbtics is dedicated to providing the most accurate data available in the market. Through the application of data science and machine learning algorithms, we train our various classifiers to consistently improve our data’s accuracy.
In addition to this, we make predictions based on Airbnb’s total revenue and it is 97% correlated with Airbnb’s official statement.
02 How do you determine if a listing is active or inactive?
An algorithm will classify whether a listing was active or not during the month. We look into three different sources, namely:
1. Calendar pattern;
2. Whether a review was generated close to the month or not; and
3. Listing information.
A listing can be determined entirely available or not.
03 How is revenue calculated?
Revenue: This shows the average earnings for listings in a specific market.
Revenue is calculated using the following equation:
(Median nightly rate * 365 * Occupancy) + (Cleaning fees * Number of reservations)
On a side note, if we don't have the information about the number of monthly reservations, we assume it to be 1.
04 How is occupancy rate calculated?
When calculating the occupancy rate, we take a few things into consideration:
Calendar scraped data (mostly on a weekly basis)
Assume last-minute booking
The inactivity algorithm can affect this too
If we determine an inactive listing, the occupancy rate will be 0.
05 How is Revenue Potential calculated?
Revenue Potential is the revenue that the listing could have earned if it was active every day for the past 12 months.
Formula:
Revenue Potential: = (Revenue / Days available) * 365
Example:
($33,500 / 304)*365 = $40,222
06 How often is data updated?
The Investment Dashboard is updated every month. While the Pricing/CompSet Dashboard is updated every Wednesdays.
07 How do you get the data?
Airbtics’ primary data source is attained through a web scraping software that directly takes data points from Airbnb. We also have secondary data sources from Airbnb hosts via iCal or vacation rental managers.
Billing
01 How do I unsubscribe?
You can unsubscribe by going to your avatar as seen on the top right bar of the dashboard at app.airbtics.com, selecting settings, and clicking unsubscribe.
02 Refund Policy and Requests
You can ask for a refund by contacting us at [email protected].
Note: Please make sure your request for refund meets our money back guarantee policy as explained in the General FAQ section above.
03 Can you delete my account?
If you would like to delete your account, please contact us at [email protected].
04 Can I Cancel My Subscription?
Yes, you can cancel anytime via the app or by sending us an email at [email protected]
Please note: that cancellations take effect at the end of the current billing period. After cancellation, you will not receive any further invoices.
05 I was charge twice/duplicate
If you find duplicate billing, please don’t hesitate to contact us at [email protected]
06 I'm charge with different currency
You can only make payments in the currency of the country where you signed up. Please note that there is no way to change the currency for payments. For example your located in US when signed up, then you will be charge in US dollars.
Tutorial
01 How to Calculate ROI on a Rental Property?
02 How to Find Profitable Airbnb Markets on Airbtics?
03 Get Data From Your Own Custom Market
04 How to Analyze a Market using Dynamic Data?
05 Picking the best rental property for rental arbitrage
Why Airbtics?
01 Airbnb Rental Arbitrage Market Research 101
Here’s the objective of this blog: To build a property search filter to accurately identify high-return rental arbitrage properties repeatedly. Being able to identify the right opportunities will help you…
Read the article ...
