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FAQs

Support/help

Frequently Asked Questions

General

Is there a free trial available?

We do not offer a free trial at the moment, but our monthly subscription plans (except country plans) have a 15-day money-back guarantee.*

Terms and conditions apply, please read about our money-back policy below.

What is your money back guarantee?

15-days money-back guarantee, in the first 15 days of your first purchase, if you don’t like the service or don’t find it useful anymore you can request a full refund we will give the refund no questions asked.

Note: This guarantee applies only to first-time subscribers who have not unlocked more than 2 regions.

To request a refund, please contact us at [email protected].

How do I schedule a demo?
Can I still use remaining credits after I unsubscribed?

Yes, market credits are non-expiring and can be used even after you unsubscribed.

How can I familiarize on short-term rental lingo?

Check out our Vacation rental glossary for basic explanations of dozens of need-to-know investing and hosting terms. https://airbtics.com/vacation-rental-glossary/

Do you provide sample files for assessing available data before purchasing?

Yes, after signing up, you can click “View Demo Market” located at the upper right to download a sample CSV file of The City of Brighton and Hove.

What’s The Difference Between Your Platform And Others?

We offer dynamic data updates—allowing you to drag your mouse, zoom in and out of the map where data is updated in real-time.

The revenue heatmap shows where demand and money are concentrated. Simple indication: the redder the dots, the more profits lie.

Our custom market feature enables you to define your own territory, submarket, or neighborhood.

Additionally, we provide a monthly payment plan with 15-day money back guarantee subject to terms and condition for user flexibility.

What’s the difference between Insights Pro and Analytics Expert plan?
  • Dynamic Data Updating: Available only on the Expert plan. This feature shows statistics for listings visible on the map as you navigate, helping you understand micro-neighborhood trends and demand. This feature is exclusive to Airbtics.

  • Custom Market: Also exclusive to the Expert plan, this feature allows you to draw a shape on the map to create a custom market dashboard, overcoming the limitations of administrative boundaries in representing short-term rental markets.
Do I Have to Buy Multiple Markets?

No, with your subscription, you gain access to all markets worldwide!

Technical

How do I create my own custom market?

Here’s 3-Easy Steps on How to Create a Custom Market: https://airbtics.com/how-to-create-a-custom-market/

How do I download a report?

For exporting a report, there are three available features that you can utilize. This includes Airbnb Estimator results, List of vacation rental managers and Airbnb hosts in the market, and Individual short-term rental historical performance data. You will find an export button from the app in these features.

How do I access dynamic pricing?

As of the moment, Dynamic Pricing is still in Beta stage, but you can access and test it for free in our dashboard.

I subscribed to a wrong region.

If you subscribed to a region by mistake, please don’t hesitate to contact us at [email protected].

How do I change my location?

You can change your location by typing in your desired region name on the search bar above our dashboard.

I can’t find some Airbnb listings​.

Some Airbnb listings may not show in the dashboard due to the following reasons:

1) The dashboard does not include listings added in the past four months.
2) The dashboard does not include the listings that appear to be inactive. This can mean that the listing’s calendar is marked as unavailable by the host.
3) We only have about 90% of Airbnb listings in our database.

Due to some technical limitations, there are some listings that we simply failed to scrape & are not yet existing in our database. We currently have 90% of Airbnb listings and are consistently doing our utmost effort to increase this rate.

How to change currency displayed in dashboard

Go to App 

Click the Abbreviated First & Last Name in the Upper Right

Then Choose your desired Currency that you desire

How to check unlock markets?

Go to App 

Click the Abbreviated First & Last Name in the Upper Right

Click “Your account”

“Your unlock markets” will appear or

You can simply use this link https://app.airbtics.com/user/settings

How many days is the expiry of my monthly subscription?

Expiry date is 30 days after your subscription date.

Can I sort the listings I see as per some criteria?

Yes, you do this by using All filters or Bedroom filter found in lower left side of Map view

Something is wrong, but I don’t know what!

As we continually introduce new features to assist hosts, owners, and rental professionals in optimizing their businesses, occasional bugs may occur. Please reach out to us through the chat icon in the upper right or send us an email at [email protected].

Data

Is Airbtics accurate?

Yes, we have been tracking all Airbnb listings worldwide on a fixed interval since 2020 (partially since 2015). We’ve partnered with over 100 Airbnb business owners to enhance our data quality and use various techniques to ensure our data is clean, up-to-date, and accurate.

As a result, we’ve consistently estimated Airbnb’s actual booking and revenue with over 96% accuracy. Our data is used by investment banks and financial institutions trading Airbnb stocks. Learn more about our data accuracy here.

How do you determine if a listing is active or inactive?

An algorithm will classify whether a listing was active or not during the month. We look into three different sources, namely:

1.  Calendar pattern;
2.  Whether a review was generated close to the month or not; and
3.  Listing information.

A listing can be determined entirely available or not.

How is revenue calculated?

Revenue is calculated using the following equation: 

revenue = (reservation_days * adr) + (cleaning_fees*number_of_reservation)

On a side note, if we don’t have the information about the number of monthly reservations, we assume it to be 1.

How is occupancy rate calculated?

When calculating the occupancy rate, we take a few things into consideration:

1) Calendar scraped data (mostly on a weekly basis)
2) Assume last-minute booking
3) The inactivity algorithm can affect this too

If we determine an inactive listing, the occupancy rate will be 0.

How often is data updated?

The Investment Dashboard is updated every month. While the Pricing/CompSet Dashboard is updated every Wednesday. 

How do you get the data?​

Airbtics’ primary data source is attained through a web scraping software that directly takes data points from Airbnb. We also have secondary data sources from Airbnb hosts via iCal or vacation rental managers. 

Billing

How do I unsubscribe?

You can unsubscribe by going to your avatar as seen on the top right bar of the dashboard at app.airbtics.com, selecting settings, and clicking unsubscribe.

Refund Policy and Requests

You can ask for a refund by contacting us at [email protected].

Note: Please make sure your request for refund meets our money back guarantee policy as explained in the General FAQ section above.

Can you delete my account?

If you would like to delete your account, please contact us at [email protected].

I was charge twice/duplicate

If you find duplicate billing, please don’t hesitate to contact us at [email protected].

I’m charge with different currency

You can only make payments in the currency of the country where you signed up. Please note that there is no way to change the currency for payments. For example your located in US when signed up, then you will be charge in US dollars.

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