Support/help
Frequently Asked Questions
General
We do not offer a free trial at the moment. However, all subscription plans (except the Scale plan) have a 15-day money-back guarantee.*
Terms and conditions apply, please read about our money-back policy below.
15-days money-back guarantee, in the first 15 days of your first purchase, if you don’t like the service or don’t find it useful anymore you can request a full refund we will give the refund no questions asked.
Note: This guarantee applies only to first-time subscribers who have not unlocked more than 2 regions or markets.
For details on what counts as a region or market, see below.
To request a refund, please contact us at [email protected].
A region, or market, can be any area on the map, such as a city, neighborhood, or adjacent neighborhoods.
For paid users, unlocking regions is automatic. Each time you search for a market or draw a custom market, it will count toward your unlock region usage.
For example, searching for Miami and Orlando counts as 2 unlocked regions.
No, with your subscription, you gain access to all markets worldwide!
We offer dynamic data updating—allowing you to drag your mouse, zoom in and out of the map where data is updated in real-time.
The revenue heatmap shows where demand and money are concentrated. Simple indication: the redder the dots, the more profits lie.
Our custom market feature enables you to define your own territory, submarket, or neighborhood.
Additionally, we provide a 15-day money back guarantee subject to terms and condition for user flexibility.
Yes, we provide tutorials and resources to help you get started. You can find them at Tutorials or join our free webinar.
Technical
Here’s 3-Easy Steps on How to Create a Custom Market: https://airbtics.com/how-to-create-a-custom-market/
We released a data store feature where you can download the Excel format data with additional cost just click “Export” button in the app.
If you subscribed to a region by mistake, please don’t hesitate to contact us at [email protected]. Note: It will take 10-15 days to delete a market.
Some Airbnb listings may not show in the dashboard due to the following reasons:
1) The dashboard does not include listings added in the past four months.
2) The dashboard does not include the listings that appear to be inactive. This can mean that the listing’s calendar is marked as unavailable by the host.
3) We only have about 90% of Airbnb listings in our database.
Due to some technical limitations, there are some listings that we simply failed to scrape & are not yet existing in our database. We currently have 90% of Airbnb listings and are consistently doing our utmost effort to increase this rate.
Our default currency is USD, but you can easily change it by following these steps:
1.) Open the app.
2.) Tap on the abbreviated first and last name in the upper right corner.
3.) Select your preferred currency from the list.
Available currencies include: USD, CAD, GBP, EUR, AUD, BRL, ZAR, MXN, INR, KRW, JPY, PHP, MYR, and AED.
Go to App
Click the Abbreviated First & Last Name in the Upper Right
Click “Your account”
“Your unlock markets” will appear
Alternatively, you can use this link: https://app.airbtics.com/user/settings
Expiry date is 30 days after your first subscription date. Your subscription will automatically renew each month until you cancel it either through the app or by emailing your cancellation request to [email protected]
Yes, you do this by using All filters or Bedroom filter found in lower left side of Map view
As we continually introduce new features to assist hosts, owners, and rental professionals in optimizing their businesses, occasional bugs may occur. Please reach out to us through the chat icon in the upper right or send us an email at [email protected].
Data
Yes, we have been tracking all Airbnb listings worldwide on a fixed interval since 2020 (partially since 2015). We’ve partnered with over 100 Airbnb business owners to enhance our data quality and use various techniques to ensure our data is clean, up-to-date, and accurate.
As a result, we’ve consistently estimated Airbnb’s actual booking and revenue with over 96% accuracy. Our data is used by investment banks and financial institutions trading Airbnb stocks. Learn more about our data accuracy here https://airbtics.com/airbtics-data-accuracy
An algorithm will classify whether a listing was active or not during the month. We look into three different sources, namely:
1. Calendar pattern;
2. Whether a review was generated close to the month or not; and
3. Listing information.
A listing can be determined entirely available or not.
Revenue is calculated using the following equation:
Revenue: This shows the average earnings for listings in a specific market.
Formula:
(Median nightly rate * 365 * Occupancy) + (Cleaning fees * Number of reservations)
On a side note, if we don’t have the information about the number of monthly reservations, we assume it to be 1.
When calculating the occupancy rate, we take a few things into consideration:
1) Calendar scraped data (mostly on a weekly basis)
2) Assume last-minute booking
3) The inactivity algorithm can affect this too
If we determine an inactive listing, the occupancy rate will be 0.
Revenue Potential is the revenue that the listing could have earned if it was active every day for the past 12 months.
Formula:
Revenue Potential: = (Revenue / Days available) * 365
Example:
($33,500 / 304)*365 = $40,222
The Investment Dashboard is updated every month. While the Pricing/CompSet Dashboard is updated every Wednesday.
Airbtics’ primary data source is attained through a web scraping software that directly takes data points from Airbnb. We also have secondary data sources from Airbnb hosts via iCal or vacation rental managers.
Billing
You can unsubscribe by going to your avatar as seen on the top right bar of the dashboard at app.airbtics.com, selecting settings, and clicking unsubscribe.
You can ask for a refund by contacting us at [email protected].
Note: Please make sure your request for refund meets our money back guarantee policy as explained in the General FAQ section above.
If you would like to delete your account, please contact us at [email protected].
Yes, you can cancel anytime via the app or by sending us an email at [email protected].
If you find duplicate billing, please don’t hesitate to contact us at [email protected].
You can only make payments in the currency of the country where you signed up. Please note that there is no way to change the currency for payments. For example your located in US when signed up, then you will be charge in US dollars.
